Enterprise
Service Level Agreement
Enterprise availability and support commitments are established by written agreement when offered.
Availability
Unless an executed order form states otherwise, SwiftSignet does not promise a particular uptime percentage. Managed-provider outages, maintenance, customer configuration, force majeure and security events may affect availability.
Support
Support channels and response targets depend on the customer's plan and any signed order form.
Service credits
Any service credits or uptime remedies must be expressly stated in the applicable signed agreement.
Contact hello@swiftsignet.com to discuss enterprise requirements.